Returns + Exchanges

Return and Exchange Policy

Returns:

If you don't love your candle, you may return your unburned candle within 15 days of delivery day for a full refund. Customer is responsible for return shipping and there is a 20% restocking fee and we do not refund credit card processing fees.  This excludes all Vintage Candles and Dough Bowl candles as those are non-refundable, final sales. We will NOT refund orders that request to be returned due to COVID-19 shipping delays caused by carriers (USPS, FedEx, UPS, and any other carrier) as this is outside of our control. Please allow 5-8 business days for processing before your order ships.

Exchanges:

We understand that sometimes it can be difficult to know what scent is the perfect scent for you, and if you don't absolutely love the scent you chose you may return your unburned candle to us for an exchange.  We will ship you your new chosen fragrance back for free. 

Cancelled Orders:

All cancelled orders are subject to a 30% restocking fee to cover labor and credit card fees. 

Damaged or Defective Candles:

If you received a damage or defective candle, we are very sorry and will make it right for you! Please send us an email at olivebranchvintageinfo@gmail.com with the order and candle details and we will replace your candle for free. 

Please email us your return details:

olivebranchvintageinfo@gmail.com